Wednesday, September 26th, 2007
Mistakes are human and natural… Great customers make it easy to make a wrong — right.
Todd,
I received the blanket in time for the Christening and it was a big hit! As a business owner myself (ironically, I own a shipping company), I understand the human factor very well. Mistakes happen… but it is the corrective action that determines the success of the business.
Although, there was an error, your wife and [...]



